If you have a formal complaint — about the platform, a judging decision, data handling, or anything else — it is handled directly by the Programme Director, not routed through a general queue.
Within 12 working hours of a grievance being raised
Resolution or written status update
Within 5 working days
Every grievance raised by email or WhatsApp receives a written closure confirmation once resolved, referencing the original message so the outcome is traceable.
Frequently Asked Questions
Getting Started
Is the Challenge really free?▾
Yes — all three rounds (Discovery, Pitch, Submission) are free to enter, for everyone, with no quota or catch. Optional paid upgrades (Idea Diagnostic Report, Pitch Improvement Sprint, Mentor Review, Startup Launchpad) are entirely optional and never required to complete the Challenge or get a certificate.
My browser froze / crashed mid-conversation — did I lose my progress?▾
No — every message you send is saved to your session as soon as it's sent. Just reopen the Challenge page on the same browser and it will resume exactly where you left off. See the recovery steps below if it doesn't resume automatically.
Can I switch devices mid-Challenge?▾
Yes — check your email for the "Continue My Entry" link sent right after you registered. Opening it on any device resumes your exact progress, no support needed. If you can't find that email, contact support with your registered email and we'll resend it.
Payments & Upgrades
I paid for an upgrade — how long until it's verified?▾
Our target is within 4 working hours. Payments are verified manually against our bank/UPI records, so it's not instant — if it's been longer than 4 working hours, message us on WhatsApp with your registered email and UPI transaction reference (UTR) and we'll prioritize it.
What if my payment was rejected by mistake?▾
Contact support immediately with your UTR and the exact amount/time you paid — we'll re-check against our bank statement and correct it if it was our error.
Can I get a refund?▾
See the Refund Policy in our official rules — refunds are available if a verified payment's deliverable wasn't provided, or for a genuine duplicate payment, but not simply because you're unsatisfied with AI-generated feedback or a judging outcome.
Judging & Results
When will I know if I'm shortlisted?▾
Shortlist announcements follow the monthly cycle schedule — entries close the 25th, shortlist is announced the 1st of the next month, and results follow by the 5th.
I missed the cycle cutoff — is my entry lost?▾
No — a Round 3 submission made after the cutoff simply rolls into the next month's cohort automatically. Nothing is deleted or lost.
Technical & Browser Issues
Which browsers and connections work best?▾
Any modern browser (Chrome, Safari, Edge, Firefox) on desktop or mobile works. A stable internet connection is recommended during the live chat rounds since each message requires a round-trip to our AI system — on a very slow or unstable connection, wait for a reply to fully load before sending your next message rather than resending.
On a different device or after clearing browser data? Check your registered email for the "Continue My Entry" link sent right after registration — it resumes you on any device, no support needed.
Can't find that email? WhatsApp or email us your registered email address and we'll resend it.
PP360 AI Hub
← Back to Challenge
